These Terms of Service apply to all driving lessons, coaching sessions, courses, and
services provided by MD Driving. Booking a lesson confirms your agreement to the
following:

1. Booking & Payment
• Full payment is required at the time of booking to secure your lesson slot.
• Unpaid lessons are not confirmed and may be offered to other learners.
• Block bookings and course payments secure priority scheduling and structured
progression.

2. Cancellation & Missed Lessons
• A minimum of 48 hours’ notice is required to cancel or reschedule a lesson by the
learner.
• Lessons cancelled within 48 hours, or missed for any reason, are charged in full.
Exceptions may be considered for:
– Severe weather
– Sudden illness
– Genuine emergencies
Frequent short-notice changes by learners may result in refusal of future bookings to
maintain consistency and safety.
Instructor Cancellation:
• In the rare event that the instructor must cancel a lesson at short notice, MD Driving
will:
– Offer a replacement lesson at the earliest convenient time, or
– Provide a full refund or credit for the cancelled lesson.
• MD Driving will make every effort to notify learners as soon as possible of any
instructor cancellations.

3. Ongoing Commitment & Lesson Structure
MD Driving operates a structured coaching model, not ad-hoc tuition.
• Lesson slots are offered on the understanding of ongoing commitment.
• Booking multiple lessons indicates agreement to consistent training and skill
development.
• Long gaps in training reduce skill retention and may require recap sessions.

4. Block Bookings & Prepaid Tuition
• Prepaid lessons are intended for continuous training.
• If you pass your practical test before completing a block, used lessons will be
recalculated at the standard lesson rate, and any remaining balance refunded.
• If lessons are suspended for 12 weeks or more, any remaining prepaid tuition will be
forfeited unless otherwise agreed.

5. Lesson Start/Finish Locations
• Start and finish locations must be agreed at the time of booking.
• Last-minute changes may shorten lesson time to avoid disruption to other learners or
tests.

6. Instructor Authority & Safety
• The instructor’s decisions are final regarding road safety, lesson continuation, early
termination, and test readiness.
• Lessons may be stopped without refund if the learner:
– Is under the influence of alcohol or drugs
– Behaves aggressively or dangerously
– Ignores safety instructions
Safety always takes priority.

7. Driving Test Bookings & Vehicle Use
• Practical test dates must be agreed with the instructor before booking.
• Use of the training vehicle for tests is charged at the standard lesson rate.
• MD Driving reserves the right to refuse use of the vehicle if the learner is not considered
test-ready.
• Instructor Position During Tests: For safety, support, and observation purposes, the
instructor will sit in the back seat of the vehicle during all practical driving tests.

8. Practical Test Cancellations
• If the instructor’s vehicle is unavailable due to illness or mechanical failure, any test-day
vehicle hire fee will be refunded.
• If the DVSA cancels the test, their fee is normally refunded by them. Lessons booked
that day remain chargeable under the 48-hour cancellation policy.

9. Punctuality
• Lessons begin and end at the scheduled time.
• Late arrival by learners reduces lesson time but does not reduce the fee.
• If the instructor is late, the lesson will be extended where possible, or a partial
refund/credit may be offered at MD Driving’s discretion.

10. Lesson Fee Changes
• MD Driving reserves the right to increase lesson fees with 30 days’ notice.
• Prepaid lessons already booked or confirmed remain at the original rate.

11. Use of Media & Marketing
• By booking lessons, learners consent to the use of photos, videos, or recordings taken
during lessons for MD Driving online marketing purposes, including social media and
promotional content.
• No personal information will be shared outside marketing content.
• Learners may opt out by notifying MD Driving in writing prior to the lesson.

12. Learner Responsibilities
Learners must:
• Hold a valid provisional licence
• Meet legal eyesight standards
• Inform the instructor of any health or medication issues affecting driving
• Arrive prepared, rested, and ready to engage in learning and feedback
Progress depends on active participation and commitment.

13. Professional Conduct
• MD Driving maintains a respectful learning environment.
• Abusive language, inappropriate behaviour, or repeated disregard for guidance may
result in termination of services.

14. Driver Responsibility
• Learners are fully responsible for any fines, penalties, or breaches of traffic legislation
incurred during lessons, including those relating to their provisional licence conditions.
• Learners must ensure their licence is valid and comply with all legal requirements while
driving.

15. Complaints Procedure
• Raise concerns with MD Driving promptly so they can be resolved.
• If unresolved, learners may contact the Registrar of Approved Driving Instructors for
further guidance.

16. Data & Privacy
• Personal information is used solely for scheduling, training records, and
legal/insurance compliance in line with UK data protection regulations.

Agreement & Signature
I confirm I understand that MD Driving provides structured professional coaching, that
progress depends on mutual commitment, and that I am responsible for complying with
all driving laws during lessons.